Privacy Policy

We may collect the following types of information from you:

1.1 Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely by third-party payment providers)

1.2 Non-Personal Information

• Browser type and version
• IP address
• Device information
• Usage data (e.g., pages viewed, time spent on the website)

1.3 Cookies

• We use cookies to enhance your experience, analyze site usage, and assist with marketing efforts. For more details, refer to our Cookie Policy.

We use your information for the following purposes:

2.1 To Process Orders

• To fulfill and ship your orders
• To communicate order status updates
• To process payments securely

2.2 To Improve Our Services

• Analyze website performance and usage
• Personalize your shopping experience
• Enhance customer support services

2.3 Marketing

• To send promotional emails, newsletters, and offers (only if you’ve opted in)
• You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in the email or contacting us.

• All prices are listed in GBP (£) and include applicable taxes unless otherwise stated.
• Payment Methods:
  • We accept major credit/debit cards, PayPal, and other payment options listed at checkout.
• Price Changes:
  • Prices are subject to change without prior notice but will not affect orders already placed and confirmed.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Payment information is processed securely by trusted third-party payment providers.
• Our website uses SSL encryption to protect your data during transmission.

5.1 Handmade Items

• Due to the handcrafted nature of our products, we cannot accept returns for minor imperfections, as they are part of the design.

5.2 Refund Policy

• Eligible Returns:
  • Items that arrive damaged or defective.
  • Items returned in their original, unused condition within 14 days of receipt.
• Non-Eligible Returns:
  • Customized or personalized items.
  • Stickers or other consumables once the seal is broken.
• To initiate a return, please contact us at [your email] with your order details and proof of the issue.

We use cookies to improve your browsing experience, remember your preferences, and provide relevant advertisements.

6.1 Types of Cookies

• Essential Cookies: Required for the website to function.
• Analytical Cookies: Help us analyze site usage.
• Marketing Cookies: Used to display relevant ads.

You can control cookies via your browser settings. For more details, refer to our Cookie Policy.

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal obligations (e.g., tax and accounting records).

• Your personal information is processed in accordance with our [Privacy Policy]. We use your data only for order processing and communications and do not share it with third parties without your consent.

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. Continued use of our website signifies acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

• Email: [your email address]
• Phone: [your phone number]
• Address: [your business address]